Shipping policy
Shipping Policy — Rox Creations
Order Processing
Orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for order processing before shipment.
Domestic Shipping (United States)
Rox Creations is based in Arizona, United States, and ships nationwide.
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Express Shipping: 1–2 business days
Delivery times begin after your order has been processed. Shipping rates are calculated at checkout based on your selected shipping method and location. Free standard shipping may be offered on qualifying orders during promotions.
International Shipping
We are happy to offer international shipping to select countries.
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International delivery times typically range from 7–21 business days, depending on the destination and customs processing.
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Shipping costs for international orders are calculated at checkout.
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Customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not included in the item price or shipping cost.
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Rox Creations is not responsible for delays caused by customs, border control, or international carriers.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.
Lost, Stolen, or Damaged Packages
Rox Creations is not responsible for packages lost or stolen after confirmed delivery. If your order arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date so we can assist you.
Address Accuracy
Please ensure your shipping address is correct at checkout. Rox Creations is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.